Return Policy

We are not liable for damages to the Items as a result of your own handling during self collection or after signing the delivery order form.

If you received your item in defective condition and have highlighted it to the team upon delivery, we will provide refurbishment for all minor defects. For major defects (broken wood, cracked glass etc) we are able to provide a one time replacement set. The replacement item may take 4-8 weeks for ready made items or 6-10 weeks for custom-made items.

For all returns to our warehouse, logistics and handling fees will be borne by you.

Radical Homes has full discretion to decide if an item is in a condition suitable for return, and reserves the right to reject a return if the item is deemed unfit.

Cancellation Policy

As we work fast to ensure you receive your item as soon as possible, all orders are processed after 12 hours of your order placement or payment, and cancellations may only be made within the first 12 hours after payment is made. A full refund will be made to your account within 48 hours.

No return or cancellation is allowed for customized items (custom colours, fabric, sizing, or special instructions).